To help prevent the spread of COVID-19, several of the facilities where our branches are located have closed or restricted access. As a result, HUECU’s branches at the Charlestown Navy Yard, Longwood Medical Area, and Partners Assembly Row building, will be temporarily closed until further notice.
Our Harvard Square branch remains open to assist you. While our Massachusetts General Hospital branch is still open, the building access is limited to MGH employees only.
While we are committed to remaining available for members, please help us keep our staff healthy and safe by observing the following guidelines. If you are sick or have been in contact with a person who is sick within the last 14 days, we ask that you please refrain from visiting a branch and instead call our Support Center at 617-495-4460 for assistance, or use our online/mobile banking platforms. If you do come into a branch, please maintain social distancing.
For up-to-date information on branch availability and hours, please visit huecu.org/COVID-19-Help.
We understand that any interruption to branch availability can be challenging. Here are some alternative ways you can access your accounts and get the support you need:
- Call or email our Support Center. We’re available during business hours to help with any questions or troubleshooting.
- Identify your nearest Surcharge-Free ATM.
- Locate one of over 5,000 CO-OP Shared Branch locations to conduct transactions just as you would at an HUECU Branch.
- HUECU is also waiving all fees for using other banks’ ATMs until April 30.
- Access your account through Online Banking or the HUECU Mobile App. Check out our helpful First Time Login Guide.
We want to emphasize that we are here for you and will do whatever we can to assist you through this difficult time. If you are experiencing a financial hardship as a result of COVID-19, please complete this simple web form and we will have someone get in touch to discuss how HUECU can help.
Thank you for being a valued member. Be safe and stay healthy. We look forward to seeing you again soon!