Our mission at HUECU is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs. At the very core of enhancing members’ lives is member-centric customer service.
HUECU has a job opening for a Contact Center Manager:
WHO: We’re looking for a dynamic and energetic leader with outstanding communication skills, refined and proven managerial skills and has a passion for customer service to join our team.
WHAT: Direct the daily activities of a 10-person inbound/outbound contact center while providing an exceptional customer experience in all member touch points, including phone service and digital communications.
WHERE: Our headquarters and flagship branch are located in the heart of Harvard Square, surrounded by shops, restaurants, and the vibrant University community.
WHY: With fewer than 100 employees, HUECU has a dynamic small-business atmosphere where every member of the team has a significant impact on our success. HUECU staff are employed by Harvard University and enjoy competitive salaries and a robust benefits package including: medical and dental insurance, employer funded retirement accounts, 50% discount on MBTA passes, tuition assistance, 3-4 weeks paid vacation, and much more.
WHEN: Why not now! We value what you can bring to the table, not the job description. We hire people, not skills. Sound like you? Let’s chat. Here’s a link to apply.