Browser Certificate Issue

Sep 23, 2014 3:47:30 PM

First things first: there is no security risk.

The alert you are seeing is specific to the Google Chrome and Apple Safari browsers. It is due to the processing time it takes for the browser to update with the latest certificate information.

If you are using a PC, you can manually resolve the issue by clearing your cache in your browser and refreshing the page at This will force the browser to access the most up-to-date certificate information and the issue should be resolved.

If you are using a Mac computer, clearing the cache will not resolve the alert. Please know that your information remains encrypted and secure. Apple has yet to release a system update that certifies the latest web certificates. This is solely a Mac issue and we are currently working on a resolution. Again, your data remains safe and secure.

Clearing Your Cache in Google Chrome

  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select Tools.
  3. Select Clear browsing data.
  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
  6. Click Clear browsing data.

For more detailed information, visit the Google Chrome Help Center.

Clearing Your Cache in Apple Safari

Depending on your operating system and browser version, there are multiple different solutions to clear your cache in Safari. For specific instructions, visit the Apple Support Center.

site-cert_screenshot After clearing the cache in your browser, you should now see the valid, verified security certificate.

Tags: Cybersecurity